Difficult People1 (1)
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536 Difficult People Name 1 / 10 Difficult people are often: Men. Dying. Scared. Elderly. 2 / 10 Most people with passive personalities tend to be violent. True. False. 3 / 10 Aggressive people may: Blame themselves for everything. Try to control your behavior. Expect you to read their minds. Do anything to avoid an argument. 4 / 10 A person who seems difficult to you may get along fine with everyone else. True. False. 5 / 10 To get along with difficult coworkers, you should: Ignore them. Let them yell at you if they feel like it. Stay calm and listen to them. Take their behavior personally. 6 / 10 Workplace violence: Is uncommon in health care. Should only be reported if someone gets hurt. Can't happen if you're good at your job. Includes verbal abuse and cursing. 7 / 10 Paying attention to violence in the workplace is an important part of every nursing assistant's job. True. False. 8 / 10 Strokes, urinary infections, and pain can all cause clients to be combative. True. False. 9 / 10 If you yell louder than the person yelling at you, he or she will probably quiet down. True. False. 10 / 10 Your personal safety is just as important as your client's safety. True. False. Your score is
Difficult People
1 / 10
Difficult people are often:
2 / 10
Most people with passive personalities tend to be violent.
3 / 10
Aggressive people may:
4 / 10
A person who seems difficult to you may get along fine with everyone else.
5 / 10
To get along with difficult coworkers, you should:
6 / 10
Workplace violence:
7 / 10
Paying attention to violence in the workplace is an important part of every nursing assistant's job.
8 / 10
Strokes, urinary infections, and pain can all cause clients to be combative.
9 / 10
If you yell louder than the person yelling at you, he or she will probably quiet down.
10 / 10
Your personal safety is just as important as your client's safety.
Your score is
